Refund and Cancellation Policy

Refund and Cancellation Policy – TasteofSteam

At TasteofSteam, we are committed to delivering flavorful, healthy, and high-quality food. While we strive to ensure every order is perfect, we understand that issues can occasionally arise. Below are our guidelines for cancellations, refunds, and replacements:

1. Order Cancellation

  • You may cancel your order before it is dispatched.
  • To cancel, contact us immediately via phone, WhatsApp, or email with your order details.
  • If the order has not been prepared or dispatched yet, there will be no cancellation charges.

2. Refund Eligibility

Refunds are applicable in the following cases:

  • Incorrect Order Delivered: The items you received differ from your confirmed order.
  • Damaged or Spoiled Food: The food is not fit for consumption due to delivery damage or spoilage.
  • Quality Issues: The food received is not up to our promised standards.

3. Replacement Terms

We provide free replacements under these conditions:

  • At least 90% of the food must remain uneaten or untouched.
  • Replacements will be made only for the originally ordered item.
  • Requests must be made within 60 minutes of delivery.

4. Required Proof

To process a refund or replacement:

  • You must provide clear photographic proof of the affected item or its packaging.
  • This helps us verify the issue and maintain quality control.

5. How to Request a Refund or Replacement

To initiate a refund or replacement:

  • Contact us via WhatsApp, call at 9955389321, or email at info@tasteofsteam.com.
  • Include your order ID, issue description, and photo evidence.
  • Our team will review your request and take appropriate action quickly.